• Governança Corporativa
• Governança em TIC

• Planejamento Estratégico Corporativo
• Sistemas de Gestão
• Escritório de Projetos (PMO)
• Gestão de Portfólio de Projetos
• Gestão de Projetos
• Gestão de Processos (BPM / Workflow)

• Planejamento Estratégico de TIC
• Modelo de Governança (COBIT®)
• Implementação NBR ISO/IEC 20000
• Gerenciamento de Serviços de TIC (ITIL®)
• Gestão da Manutenção de Sistemas
• Gestão de Teste de Software
• Avaliação de Maturidade COBIT®
• Avaliação de Maturidade ITIL® V2 e V3
• Avaliação de Maturidade NBR ISO/IEC 20000

EXIN has concluded an important step in the IT Service Management according to ISO/ IEC 20000 Qualification Program, the global certification program that the institute brought to Brazil.

In August, 20 professionals participated in the TTT workshop (Train-the-Trainer) and 16 were certified in advanced levels of the ISO/IEC 20000 qualification program after just a little more than 2 days of training with Marc Taillefer, an international consultant invited by EXIN Brazil to deliver the training.

According to Taillefer, this was a good opportunity for professionals to “take another look” at ISO / IEC 20000 and its applicability for projects designed to bring rapid and sustainable improvements. "The maturity is above average. I found high level professionals, very receptive, determined, willing to learn, share experiences and open to hearing new ideas and implement them in the Brazilian context; it shows that professionals understand the benefits that organizations in Brazil - IT or other vertical - may achieve with the ISO 20000," he said.

EXIN trainers now ready for increasing ISO/IEC 20000 demand
The professionals were trained and took exams in two categories: ISO/IEC 20000 Foundation and the ISO/IEC 20000 PM&I - Professional Management and Improvement, both available in Portuguese since September. Throughout 2010, new modules will continue to be translated into Portuguese and several are already available at testing centers worldwide.

According to Milena Andrade, Regional Manager EXIN Brazil, the TTT workshop will enter into the second stage in November, this time for candidates and organizations interested in qualifying their professionals in the program. EXIN training providers that already have accredited materials and certified instructors are preparing a major launch with discounts of up to 30% for the first 500 students who seek certification. "It is a joint effort by the EXIN and accredited training providers to disseminate the training program and its benefits," Andrade said.

Trainers enthusiastic about introduction of ISO/IEC 20000 in Brazil
"The training offered by EXIN Brazil showed the main items for knowledge of ISO / IEC 20000 and its application. Some myths have been removed, showing that the standard can be fully applicable in the market as a new trend for companies seeking quality management services, enabling compliance and certification, which is not possible in other practices." ~ Giovanni Pengue Filho, Director - Office IT and instructor CompanyWeb

"The attention and care EXIN to train and guide new teachers in new subjects demonstrates his concern in the formation of a market with quality and responsibility. An example was seen in training." ~ Carlos Teixeira, Consultant – Kalendae

"The ISO / IEC 20000 allows a more structured and integrated development of management practices in IT services companies. Moreover, being an international standard, allows these practices are assessed and audited by an independent external audit. The classification scheme developed by EXIN / Certificate is modular and allows professionals to prepare to play specific roles: roles are consultants or auditors in the context of a deployment project, are management roles during the operation and optimization of these practices." ~ André Jacobucci, Director – Ilumna

"I would like to congratulate EXIN Brazil for the initiative to promote the new ITSM@ISO 20000 certification scheme. We need institutions that convey credibility in the certification market and is a truly influential in the training of professional management of IT Services." ~ Veronica Simões, Director General PATH

ISO/IEC 20000 examinations are available in Portuguese. To view the selection, please visit our Exam Program page.